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Key Services
☞ Determination of the violated rights of the consumer
☞ Determining the scope of the violation and the legal remedy to be applied
☞ Determining the consumer's optional rights and guiding them in line with their needs
☞ Making the necessary applications before the consumer arbitration committee and following the process
☞ Legal remedies against the decisions of the consumer arbitration committee
☞ Preventing violations of consumer rights by obtaining interim injunctions from consumer courts
☞ Managing litigation processes before consumer courts for applications exceeding the committee limit
☞ Ensuring the execution of consumer arbitration committee or court judgements
☞ Providing consultancy within the scope of Distance Contracts Regulation, After Sales Services Regulation and Warranty Regulation
Consumer Law
We provide consultancy and representation services before consumer arbitration committees and consumer courts to protect the rights of our clients who are consumers or sellers, to audit the compliance of our clients' marketing activities with commercial advertising and unfair commercial practices legislation and to audit the compliance of after-sales services with the legislation.
We also enlighten our clients in detail about the measures to be taken by consumers or sellers or providers against the provision of defective goods or services, which is one of the most fundamental agendas of consumer law, and the procedural issues to be complied with in the processes regarding these disputes.
In addition to these services, our experienced staff, who are familiar with instalment or campaign sales, distance sales contracts, after-sales services and warranty practices, membership agreements, package tour agreements and consumer credit agreements, support you in all kinds of non-compliance or compliance processes you encounter or want to perform.
Our lawyers, who provide services on both the consumer and the seller or provider side, inform our clients about the procedural issues to be considered in all these administrative processes, and upon request, they establish public relations and follow up the issue directly before the relevant institution.